Last Updated: 24-Nov-2025

At Fix2go, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services related to device repair and support.

By accessing or using our services, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Pickup and delivery address
  • Payment details (processed securely via third-party providers)
  • Device information (model, issue details, IMEI if required for service)

Non-Personal Information

  • Browser type
  • IP address
  • Device type
  • Usage data and interaction with our platform
  • Cookies and analytics data

2. How We Use Your Information

We use the collected information to:

  • Provide and manage repair services
  • Schedule pickups and deliveries
  • Process payments
  • Communicate service updates and support information
  • Improve our platform and customer experience
  • Send promotional offers (only if you opt-in)
  • Ensure security and prevent fraud

3. Sharing of Information

We do not sell your personal information.

We may share information only with:

  • Authorized service partners and technicians (to complete repairs)
  • Logistics partners for pickup and delivery
  • Payment gateways for secure transactions
  • Legal authorities when required by law

All partners are expected to maintain confidentiality and data protection standards.

4. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure.

While we strive to protect your information, no digital platform can guarantee absolute security.

5. Cookies and Tracking Technologies

Our platform may use cookies and similar technologies to:

  • Enhance user experience
  • Remember preferences
  • Analyze website traffic
  • Improve performance and marketing

You can modify your browser settings to decline cookies if you prefer.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications

You can request these actions by contacting us.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

We encourage you to review it periodically.

11. Contact Us

If you have questions about this Privacy Policy or your data, you can contact us:

Fix2go
Email:care@fix2go
Phone: [Insert Phone]
Address: New Sagavi